Data Center Operations Technician

Job Responsibilities:

The role is responsible for managed service solutions for a wide variety of customers ranging from small to enterprise companies. In this Operations role, you will interface directly with customers on a daily basis and collaborate with internal teams to complete projects. This is an active, hands-on role which relies on problem solving capabilities and self-reliance.

Job Duties:

Understand and follow defined standard operating procedures. Understand the data center’s infrastructure components and supporting tool set. Respond to update tickets in accordance with department procedures. Perform data center walk-through during each shift to check for abnormal conditions such as unlocked cabinets/cages, unlocked PDUs, audible/visual alarms on equipment. When appropriate, escalate issues quickly and efficiently in order to solve problems within Service Level Agreement requirements. Provide onsite support for device troubleshooting to include power cycles/reboots, cable testing/replacement, and media handling support. Provide on-site customer service to clients while working within the data center. Provide on-site vendor support for maintenance, break/fix, and/or upgrades. Perform written and verbal turnover of open issues/upcoming maintenance at the end of each shift. Receive and ship inventory as required. Ensure that the facility inventory is updated and accurate on a regular basis, based upon moves, adds, and changes. Issue problem, change, and request tickets when necessary for both infrastructure and customer environments. Must work some holidays and have the flexibility to work extra shifts as required by management. Assist with technology installation to include securing of cabinets, racking of equipment, and cabling of devices.

Skills and Qualifications:

Understand and follow defined standard operating procedures. Understand the data center’s infrastructure components and supporting tool set. Respond to update tickets in accordance with department procedures. Perform data center walk-through during each shift to check for abnormal conditions such as unlocked cabinets/cages, unlocked PDUs, audible/visual alarms on equipment. When appropriate, escalate issues quickly and efficiently in order to solve problems within Service Level Agreement requirements. Provide onsite support for device troubleshooting to include power cycles/reboots, cable testing/replacement, and media handling support. Provide on-site customer service to clients while working within the data center. Provide on-site vendor support for maintenance, break/fix, and/or upgrades. Perform written and verbal turnover of open issues/upcoming maintenance at the end of each shift. Receive and ship inventory as required. Ensure that the facility inventory is updated and accurate on a regular basis, based upon moves, adds, and changes. Issue problem, change, and request tickets when necessary for both infrastructure and customer environments. Must work some holidays and have the flexibility to work extra shifts as required by management. Assist with technology installation to include securing of cabinets, racking of equipment, and cabling of devices. Education and/or Experience Requirements: College Degree preferred with equivalent work-related experiences within the Data Center. Preferred experience working in a datacenter environment to include maneuvering within data center aisles to install/troubleshoot equipment, ability to climb a ladder and crawl under raised floor to install/troubleshoot cabling. Minimum of 1 - 2 years’ experience, preferably in a data center or tech support environment. Previous data center experience is strongly preferred. Additional experience in the following areas a plus: Building Management Systems, Help Desk, Network Administration/Systems Administration, Technical Account Management.