Help Desk Analytics - Arnett Group

Arnett Group Insights All-In-One Big Data, AI, and Machine Learning Cloud-Based Log Analytics to protect your IT environment more efficiently. Incorporate our robust Information Event Management Solution, Server Performance Management Analytics, Application Response Time Analytics, Network Analytics, User Behavior Analytics, Process Behavior Analytics, and SQL Database Log Analysis All-In-One Cloud-Based Tool.

KPIs, Dashboards, and Scorecards

Organizations have the challenge of performing Help-Desk data analyses to understand in real-time how the organization is providing top customer service to their customers. With Arnett Group Insights next-generation analytics, we are able to ingest all of your data quickly, analyze and correlate the data to identify problem areas, use our AI and Machine Learning technologies to provide detailed insights, and finally give your teams the easy path to troubleshoot the problem seamlessly. Using Arnett Group Insights Help-Desk Analytics, we remove the significant investment cost to dynamically visualize your data into metrics, KPIs, dashboards, and scorecards from Help-Desk tools like ServiceNow, BMC-Remedy, and other sources.

Features & Benefits of Help Desk Analytics

The benefits of reporting analytics are huge. You will be able to:

- reduce cost
- improve service desk efficiency
- improve customer satisfaction
- reduce the time to resolve issues
- reduce priority 1 outages
- better overall service desk operation

Help Desk Analytics & Insights

Arnett Group Insights Help Desk Analytics will provide you with actionable insights, improvement ideas, cost-saving actions, and help desk personal management insights. Our Help-Desk Analytics will answer questions like what is the major cause of incidents (trouble tickets)? What is the cost of an incident? What is the open to close ticket ratio trend? Are we improving the ratio? What is the cost per service desk personal? How many change requests are causing incidents? Which vendor causes the most incidents? Which department causes the most incidents? Teams struggle with the manual processes of many tasks, and in-turn create long lead times for the executive team to see the results!

AI, and Machine Learning Cloud-Based SaaS

The Arnett Group Insights premier computational and correlation engines, we will be able to take data from ServiceNow, BMC-Remedy, and other service desk tools due to our Big Data, AI, and Machine Learning cloud-based SaaS technology. With our exceptional services, we bring your organization the ability to identify problems faster, reduce your staff’s time, and provide you a more cost-efficient solution compared to other tools. Finally, our smart alerting technology provides your team with the capabilities to monitor 24/7 by sending multiple types of alerts that bring you to detail information and visualization to help solve the problem quickly.